Curves Frequently Asked Questions
- How do I forward my e-mail to another e-mail address?
- Why is my web site is not listed on Curves.com?
- How do I learn more about using Caorda Content?
- How do I update the latest Curves Promotions?
- How do I update my Photo Gallery?
- How do I find out how many hits my web site has had?
- When I do a "Google Search" for my Curves location my web site does not come up? How come?
- How I do I update to the new Weight Management Plan information (January 2009)?
- What is a Callout?
- How do I enable the new "Health Calculator" pages?
- How do I add Polling and Quizzes to my website?
- How do I add the Curves Circuit flash video to my site?
1. How do I forward my e-mail to another e-mail address?
It is recommended that you use your club e-mail address (eg. info@curvesvegas.com) as your primary e-mail address rather than using a generic e-mail provider (eg. Yahoo, Hotmail, etc.) Using your club e-mail address reinforces your club web site name and will help drive members to your web site.
To forward e-mail follow these steps:
- Log into to Caorda Webmail with your username and password.
- Click on Options from the top menu.
- Click on Redirection.
- Place a check mark in the checkbox next to "Redirect mail to:".
- Enter your desired e-mail address for where you would like your mail forwarded.
- If you would like mail to remain in your Caorda Webmail account, place a checkmark in the box next to "Keep a copy in mailbox".
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2. Why is my web site is not listed on Curves.com?
Once your web site is live on the internet you should send an e-mail to webmarketing@curves.com requesting that your web site is listed on Curves.com. The request must come from Franchise Owner. Please include the following:
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3. How can I learn more about using Caorda Content?
Caorda provides web-based training sessions. These sessions will show you the basics of managing your web site using your Caorda Tools. To sign up for an upcoming training session please check out the Curves training schedule here. You will require a computer with internet connection and a telephone to call into the conference.
Please visit our Caorda Tutorials page for various tutorials on our products.
Check back soon for an updated Caorda Content Help File which will explain each of the features within Caorda Content.
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4. How do I update the latest Curves Promotions?
Caorda will automatically update your site with the latest Curves promotions. When your site is first launched, you will have an Auto Promotions page active in Caorda Content. The page will show up on your web site with the page title of 'Current Promotions'.
If you prefer to manage your own promotions, you can Archive and Publish the Auto Promotions page and Restore and Publish the Current Promotion page. You can then control your own text and images.
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5. How do I update my Photo Gallery?
You can update your site with photos from your own club. Please view the tutorial called working with images".
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6. How do I find out how many hits my web site has had?
You can view statistics and reports about your web site traffic using Caorda Analytics. Access Caorda Analytics from the Caorda Dashboard when you log in with your username and password at http://apps.caorda.com.
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7. When I do a "Google Search" for my Curves location my web site does not come up? How come?
Your first step is to ensure your web site is submitted to Google by visiting this site http://www.google.com/addurl Google updates its index on a regular basis but it will still take some time for you to see your site come up in the results. Google search results are structured specifically around relevancy. It is important that your page content matches the search terms that your clients might use to find you. If your site is www.curveswinnipeg.com you will likely come up on the first page when people search for "Curves" "Winnipeg". For other search terms like "Gym" or "Workout" it is more complex but one of the most important factors is that your content matches the relevant terms that clients may use in their search. Caorda Content makes it easy for you to update your content on a regular basis.
You can also submit your web site URL for indexing to MSN here and Yahoo here
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8. How do I update to the new Weight Management Information (January 2009)?
You can follow the steps below yourself to update your web site with the new Weight Management information. Or if you prefer you can contact us and for $40 we will update your site for you within 24 hours with new information and graphics.
- Save the following 2 images to your desktop or somewhere on your hard drive.
- Weight-Management-Title-Curves.jpg
- Weight-Management-Heather.png
- Login to Caorda Dashboard (www.caorda.com/login)
- Select Manage your Content to access Caorda Content
- Once in Caorda Content, select Edit Pages.
- Then select the Weight Management Page and click Edit Page.
- Click Image Manager, then click the Upload Images tab, select Add Files, Browse to the image "Weight-Management-Title-Curves.jpg" and select the file, then select Open, then select Upload Files.
- Repeat Step 6 for "Weight-Management-Heather.png"
- Close Image Manager once both files are uploaded to the /images/ folder. (Note. Do not insert the images onto the page or rename these images)
- Select the < > icon (HTML) near the bottom of the screen below the page content area.
- Click in the content area where the HTML text appears, select all of the text and graphics by holding the CTRL key and then pressing 'A'.
- Once all of the text is highlighted, press the delete key. This will remove the entire page of information, leaving a blank page.
- Click the following link to open the content document (PDF).
- From the drop down menu in the PDF, select Edit and Select All.
- From the drop down menu in the PDF, select Edit and Copy.
- Return to the open Caorda Content window and paste the information onto the page. (Note. Ensure that you are in the < > HTML mode when pasting the information)
- Select Save & Publish.
- View your new page on your web site to ensure it displays as expected.
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9. What is a Callout?
Callouts display below the left navigation area on your website. Using Edit Callouts in Caorda Content you can create a library of available Callouts to use on your Pages. A Callout can include images, text, and links, similar to a Page. You need to be careful with image sizes when putting images into a Callout, as the Callout width can only support 135 pixel wide images. Once you have created your Callout you then need to apply that callout to a page. From the Edit Content menu, select Edit Pages, then select the desired page from the Page Tree, and then select Edit Page. Click on the Properties Tab and select Manage Callouts. Choose the desired callout(s) from the list and select Save Page Callouts. Choose Save & Publish to push your changes live to your site.
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10. How do I enable the new "Health Calculator" pages?
Your web site now has a Body Mass Index Calculator (BMI) and Basal Metabolic Rate Calculator (BMR). These pages are currently archived and must be restored if you want visitors to your web site to see them. You can follow the steps below yourself to update your web site or if you prefer you can contact us and for $40 we will update your site for you within 24 hours with new Health Calculator pages.
- Login to Caorda Dashboard (www.caorda.com/login)
- Select Manage your Content to access Caorda Content
- Once in Caorda Content, select Edit Pages.
- Click on the plus (+) sign next to Health Calculators in the list of available pages so you will see the 2 child pages.
- Select the Body Mass Index Calculator page and then select the Restore button at the bottom.
- Next, click on the Basal Metabolic Rate Calculator page and select Restore.
- Finally, click on the Health Calculators page and select Restore.
- Select Publish Queue from the top navigation menu.
- You will see each of the three Health Calculator pages in the list. Select Publish for each page.
- Select Edit Site Navigation from the Edit Content drop down menu.
- Drag and drop the Health Calculator page to the desired placement in your navigation list. This is the order the pages will show up on your web site. Make sure to drop the page between the desired pages but not on top of an existing page. For help, watch the Site Navigation tutorial video.
- Place a check mark next to each of the three Health Calculator pages so they will show up in the navigation.
- Select Save and Publish.
- Select View My Site from the Tools drop down menu to view your web site and ensure your changes have been completed as expected.
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11. How do I add Polling and Quizzes to my website?
Are you interested in hearing what your customer base has to say? Caorda’s Polling add-on module for Caorda Content allows you to create polls, conduct them from various pages on your web site, and view the results in real-time.
Use polling in a variety of ways to gain new insight on the opinions of your site’s visitors.
Polling Features:
- Create polls to ask questions of visitors on your web site
- Run the poll in Quiz mode and provide instant feedback to visitors
- Choose which Pages of your site each poll will appear on
- Edit specifics of the poll, including how long the poll will run and when it expires
- View results of the poll
- Archive Polls for future use
- Offer a past polls area on your web site
We can enable polling for a one time setup of $40 and $5 monthly hosting fee. Contact Us.
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12. How do I add the Curves Circuit flash video to my site?
The Curves Circuit flash video page is an interactive page that shows all the machines in the circuit and when you hover over each machine it gives you an explanation of that machine. View an example here.
- Download the file to your computer:
- Login to Caorda Dashboard
- Select Manage your Content to access Caorda Content.
- Select Edit Pages.
- Click on Create New Page.
- On the Properties tab: choose to Include this Page in Site Navigation
- On the Content tab: enter localized name (the title of the page): Curves Circuit. Enter some content, for example: "The Curves Circuit (click on the machine to learn more)"
- Press enter on your keyboard while still in the content area to make sure your cursor is in an new line. This is where you'll add the flash file.
- Click on the Flash Manager button in the editing console and choose "Upload"
- Browse to the file that you downloaded in Step 1 and choose Upload.
- Once the file has been uploaded, select it and look at it's Properties.
- Set the Width to 480, and the Height to 470.
- Click Insert. The flash file should now appear in your content area.
- Save and publish the new page you created. The new Curves Circuit page show up on your live site shortly. Refresh your site to see the changes take place (use the Refresh button on your browser or press the F5 key on your keyboard)
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