---
title: I can’t see all my folders in Outlook
description: Have you been creating folders in WebMail or maybe a couple people are sharing a mailbox and are missing folders in Outlook ? By default, using IMAP in Outlook will not list all the folders found in your mailbox. What…
url: "https://www.caorda.com/support/email/imap-i-cant-see-all-my-folders-in-outlook/"
updated: "2026-01-23"
category: Caorda Mail
tags:
  - IMAP
  - Outlook
---

# I can’t see all my folders in Outlook

Have you been creating folders in WebMail or maybe a couple people are sharing a mailbox and are missing folders in Outlook ?

By default, using IMAP in Outlook will not list all the folders found in your mailbox. What Outlook will only list by default are called "subscribed" folders, to alter this behaviour and list all the folders found under your mailbox follow these steps:

1. In Outlook, under your IMAP mailbox right click on the **Inbox**
2. From the drop down menu click on **IMAP Folders...**![](https://www.caorda.com/wp-content/uploads/support_images/email_imap_outlook365/outlook365_imap_folders.png)
     
3. A new **IMAP Folders** window will open. Uncheck **When displaying hierarchy in Outlook, show only subscribed folders.** and click on **OK**.
    ![](https://www.caorda.com/wp-content/uploads/support_images/email_imap_outlook365/outlook365_imap_folders_showall.png)
4. Outlook will now start downloading and showing all the folders that didn't show up before. Please be patient if the folder you are looking for hasn't appeared yet. Depending on the number of missing folders and emails it may take a little bit to appear.