---
title: "Reset a single User’s Multi-Factor Authentication"
description: "This guide will help an Administrator to reset a User's MFA code. This guide is to be used when a User has lost their MFA code or otherwise needs their Multi-factor Authentication code removed and or reset.   1. **Navigate…"
url: "https://www.caorda.com/support/ftp/reset-user-mfa/"
updated: "2024-02-27"
category: FTP
---

# Reset a single User’s Multi-Factor Authentication

This guide will help an Administrator to reset a User's MFA code. This guide is to be used when a User has lost their MFA code or otherwise needs their Multi-factor Authentication code removed and or reset.

 

1. **Navigate to the Users section** of the administration portal.
     
    ![](/wp-content/uploads/support_images/servu_setup_mfa/15_domain_users.png)
     
     
     
2. Find the user you need to reset MFA for, **right click them and select Edit.**
     
    ![](/wp-content/uploads/support_images/servu_setup_mfa/16_edit_user.png)
     
     
     
3. In the user edit window that appears after selecting Edit, Select the **Multifactor Authentication tab (1).**
     
    ![](/wp-content/uploads/support_images/servu_setup_mfa/17_user_reset_mfa.png)
     
   1. You should see the MFA Status indicating that this user has enabled MFA
   2. **(2) Click the Reset MFA button.** You will be prompted to confirm![](/wp-content/uploads/support_images/servu_setup_mfa/18_are_you_sure.png)
        
   3. Once selecting Yes, the next time this user logs into the web interface again they will be presented with the window to setup MFA again. **You can confirm this by the status changing to Not Configured after selecting Yes
       ![](/wp-content/uploads/support_images/servu_setup_mfa/19_mfa_status.png)
        
        
        **
4. **Click Save** to save the change of removing MFA from the User. If you do not select Save the code will not be removed from the user.
    ![](/wp-content/uploads/support_images/servu_setup_mfa/20_save_settings.png)
    

    
     
5. After saving, **when the user logs in next** they will see the MFA setup window. The User's Multi-Factor Authentication has been reset.