---
title: "Reset your own Multi-Factor Authentication as a User"
description: "This guide is to help a User to reset their own Multi-factor Authentication code. This requires a currently working MFA code. If your code does not work contact your Administrator.   1. To reset your own MFA code, first **login…"
url: "https://www.caorda.com/support/ftp/reset-your-mfa/"
updated: "2024-02-27"
category: FTP
---

# Reset your own Multi-Factor Authentication as a User

This guide is to help a User to reset their own Multi-factor Authentication code. This requires a currently working MFA code. If your code does not work contact your Administrator.

 

1. To reset your own MFA code, first **login to the web service.**
     
    ![](/wp-content/uploads/support_images/servu_setup_mfa/21_user_dashboard.png)
     
     
     
2. **Select your username in the top right corner**. This will open a drop-down menu.
3. Select**Reset MFA.**
   ![](/wp-content/uploads/support_images/servu_setup_mfa/22_user_reset_mfa_menu.png)
     
     
     
4. Once you have selected the Reset MFA option, **a new window will pop-up** containing the details of setting up MFA again.
     
   ![](/wp-content/uploads/support_images/servu_setup_mfa/23_user_mfa_pop_up.png)
     
5. **Scan the QR code presented to you. You will require this on the next-step.
     **
6. Selecting Skip will cancel the MFA reset. **To continue with the reset click Next.
     **
7. Once you click Next you will be prompted to**enter your password to confirm**, **and the new code** from the QR code you scanned on the previous step.
     
   ![](/wp-content/uploads/support_images/servu_setup_mfa/24_user_mfa_reset_prompt.png)
     
     
     
8. Once you **click next** your code will be reset to using the new QR code scanned during this setup. **The next time you login you will use the new code.**