Caorda Spam Firewall Support

Caorda-hosted email services are protected by award winning spam and virus protection provided by Barracuda Spam Firewall.

The firewall provides the following protection:

  • anti-spam
  • antivirus
  • anti-spoofing
  • anti-phishing
  • anti-spyware (attachments)
  • denial of service

In order to ensure you get the most out of your hosted email we have put together some spam firewall support information including links to the product manuals for further reading.

Blocked & Quarantined E-mail

Incoming e-mail is automatically scanned and if detected as known spam or if it contains a virus, the e-mail will be blocked for your protection.  E-mail that is only suspected as spam will be put into a Spam Quarantine and you will be sent a Spam Quarantine Summary e-mail similar to the sample below.

You should scan this Spam Quarantine Summary e-mail to see if any intended e-mails were caught in the filter.  If you find e-mails you want, you can click on Deliver next to the desired e-mail and the e-mail will be delivered to you. By clicking on Whitelist you will add the respective e-mail address to an approved list to ensure safe acceptance in the future. To log into the Quarantine interface, click on the link at the bottom of the quarantine e-mail, click on the desired action or log into the Caorda Spam Firewall using your e-mail address and password (if it is your first time logging in you will need to create a new password).  When you click on a link in the quarantined e-mail you are granted a one-time use password.  Future access must be done by logging into the Caorda Spam Firewall. For more information on managing your Quarantine Inbox, download the complete Barracuda Spam Firewall User Guide (.pdf)

Barracuda MS Outlook & Lotus Notes Plugin

This plug-in allows you to quickly identify good and bad e-mail right in your inbox. It will ensure you get the mail you want and keep spam out of your inbox. The Barracuda MS Outlook and Lotus Notes Plugins are plugins for Windows versions only. They require Windows 98/2000/NT/XP. The plugins allow you to classify messages as spam or not-spam right from your desktop. This classification performs Bayesian learning and results in higher accuracy for the Barracuda Spam Firewall. To download and install the client plugin, go to the log-in page of the Caorda Spam Firewall and click on the link below the login information as shown in the following example:

For more information, download the Barracuda MS Outlook Plugin (.pdf) help document.